How much does shipping cost?
Shipping for Gold orders within the EU (excl. Malta, Cyprus and Croatia):
23 Euros for orders up to 1,000 Euro
27 Euros for orders from 1,001 up to 5,000 Euro
33 Euros for orders from 5,001 Euros
Orders will be shipped with UPS Standard. Shipments to Croatia will cost 22.00 to 29.00 Euro. Malta and Cyprus will be shipped with Express Service as Standard is not available. The costs to shipments to Malta and Cyprus are shown in the checkout and start with Express service from as low as 65 Euros. Each order is fully insured by CelticGold's valuable insurance with Mannheimer.
Is available and includes customs clearance. The costs vary depending on country of destination and value. The exact shipping costs will be shown in the checkout.
Shipping for Silver Orders:
CelticGold offers to sell silver VAT free in Estonia. We do not ship or provide a contact for a suitable shipping company. EU shipments containing silver qualifies for zero Taxes if the owner of the Silver products instructs an own courier service.
Please do your own internet search to find a specialised company.
To where do you ship?
We ship Gold internationally in over 90 countries. We do not ship silver. You may search for a suitable shipping company for EU silver shipping. All ship-to countries are in the country list when checking out. These are the countries to where are able to ship to:
British Virgin Islands
Isle of Man
Saint Kitts and Nevis
Saint Vincent and the Grenadines
Trinidad and Tobago
United Arab Emirates
What happens after I ordered online?
You will receive an online order confirmation and we ask you to pay within 48 hours to secure your price. After we have received your payment we will send a payment confirmation and then ship out your package insured and confirm the shipment with your tracking code via email.
When do I get my package after ordering?
Celticgold ships your package within 1 to 2 business days after your payment has arrived. Please note bank transfers can take up 3 to 5 days. All packages are sent out from secure vaults in Germany.
Packages arrive usually within 1-5 working days in Europe and 2-10 working days worldwide.
What if I need to authorise another person to take my delivery?
You can of course instruct another person to take your delivery. However your package is insured from us upon signature at arrival. Once the package has been signed for the liability is yours and CelticGold therefore will not be liable for any loss or damage.
How long does delivery take and are there possible backorders?
After we have received your payment your goods leave the vault within 1-3 business days and can take up to 1-5 business days to arrive within Europe.
In times with a large volume of orders the delivery may delay, because the goods are imported from overseas. At all delays in delivery the same price applies as confirmed with your order. Keep in mind you need to make payment within 2 days to secure your price.
What’s the process of taking delivery?
Your package is insured by celticgold upon signature at arrival. Celticgold ships only through secure companies such as UPS and Prosegur.
You need to sign upon delivery. If the courier is not able to deliver the package you may arrange delivery by calling them with the contact details provided with the message the courier left in the first place.
Shipping to a PO Box?
As you need to sign your package we can’t ship to a PO Box.
Is a pick up possible?
Yes, a pick-up is generally possible. Please let us know when you will pick-up your order and bring a valid ID. Celticgold operates through two different vaults in Germany. With payment confirmation we will let you know which place you can pick-up your goods.
Can I arrange a specific delivery time?
Goods are being shipped with UPS cannot be guaranteed to arrive at a specific time. We will provide the tracking code and you can check tracking to estimate the delivery time frame. There will be three delivery attempts but UPS will leave a note for you to arrange for a specific day.
Can I change the delivery address after I confirmed an order?
Yes, you can. In this case please call us or send us an email your ship-to address will be changed manually. Note: An address change for international orders is not possible as the package goes through a customs clearance process. Once this process is started it cannot be changed.